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Policies

Learner of the Year 2008
YMCA Wales Community College policy information can be found in the downloadable links on this page.

For the academic year 2011-2012 all of the policies have been updated.

A number of policies are currently still being developed and the 2011-2012 copy of these policies will continue to be available until these have been updated.

College Charter

The College provides educational opportunities in community centres throughout Wales.

Programmes of study are offered at entry and foundation level. The broad base of all learning is to empower students to have confidence in their own ability to succeed.

All students will be:-

Treated with equal respect and, wherever possible, given equality of access to all of the YMCA Wales Community College provision.
Taught in an environment that is both safe and conducive to effective learning.
Given information on their progress in a supportive manner.
Given details of assessment well in advance of completion dates.

All students are entitled to :-

A process of initial assessment to identify learning needs and acknowledge previously acquired relevant knowledge/skills.
An explanation of course objectives and outcomes and assessment criteria.
Tuition consistent with course objectives and individual requirements.
Advice on progression routes.
Advice on alternative courses of study both within the college and offered by other providers.
Access to an open, fair and effective complaints procedure.

Complaints Procedure

The College will consider any complaint related to its Further Education provision.

In the event of a complaint the following procedure should be followed :-

On issues relating to educational provision the complainant should initially speak to the tutor who is responsible for his / her course. On matters relating to the course venue the complainant should initially speak to the Centre Manager.

If in either of the above instances the complainant is not satisfied with the outcome he / she should contact the Head of College at YMCA Wales Community College by telephone on (029) 20755444 or in writing to Unit 6 Cleeve House, Lambourne Crescent, Cardiff Business Park, Llanishen Cardiff, CF14 5GP. All complaints will be acknowledged in writing and an investigation will be made into each complaint by the Head of College in consultation with the Governing Body. Complainants will receive notification of the outcome of the investigation within 14 days of receipt of the complaint.

If the complainant is dissatisfied with the outcome he/she may contact the Welsh Assembly Government Department for Education, Lifelong Learning and Skills (DELLS) in writing to DELLS, Ffynnon Las, The Orchards, Ilex Close, Llanishen, Cardiff, CF14 5EZ.